Contacts

Public offer agreement for the sale of goods of the online store "https://www.bionovashop.ru " No. 1.

General provisions

1.1. IP Ivanova Svetlana Vladimirovna, hereinafter referred to as the "Seller", publishes a Public Offer for the sale of goods according to the samples presented on the Seller's official website http://bionova-shop.ru /.

1.2. In accordance with Article 437 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation), this document is a public offer, and if the conditions set out below are accepted, the individual accepting this offer pays for the Seller's Goods in accordance with the terms of this Agreement. In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for Goods by the Buyer is an acceptance of the offer, which is considered equivalent to concluding a Contract on the terms set out in the offer.

1.3. Based on the above, carefully read the text of the public offer, and if you do not agree with any clause of the offer, you are invited to refuse to purchase Goods or use Services provided by the Seller.

1.4. In this offer, unless the context requires otherwise, the following terms have the following meanings:

• "Offer" is a Seller's public offer addressed to any individual (citizen) to conclude a purchase and sale agreement with him (hereinafter referred to as the "Agreement") on the existing terms contained in the Agreement, including all its appendices.

• "Buyer" – an individual who has concluded a Contract with the Seller on the terms contained in the Contract.

• "Acceptance" – full and unconditional acceptance by the Buyer of the terms of the Contract.

• "Product" – a list of assortment items presented on the official website.

• "Order" – individual items from the assortment list of Goods specified by the Buyer when making an application on the website or through the Operator.

• "Delivery" – courier services for the delivery of the Order.

2.The subject of the contract.

2.1. The Seller sells the Goods in accordance with the current price list published on the Seller's website "https://www.bionovashop.ru ", and the Buyer makes the payment and accepts the Goods in accordance with the terms of this Agreement.

2.2. This Agreement and its annexes are official documents of the Seller and an integral part of the offer.

3. Making An Order.

3.1. The order of the Goods is carried out by the Buyer through the website https://www.bionovashop.ru .

3.2. When registering on the Seller's website, the Buyer undertakes to provide the following registration information about himself:

• last name, first name;

• actual delivery address;

• email address;

• contact phone number (mobile, landline).

3.3. When placing an Order through the Operator, the Buyer undertakes to provide the information specified in clause 3.2. of this Agreement. The Buyer's acceptance of the terms of this Agreement is carried out by entering the relevant data by the Buyer into the registration form on the website or when placing an Order through the Operator. The buyer has the right to edit the registration information about himself. The Operator does not change or edit the registration information about the Buyer without the consent of the latter. The Seller undertakes not to disclose the Buyer's data specified during registration on the site https://www.bionovashop.ru and when placing an Order, to persons who are not related to the execution of the Order. Having approved the Order of the selected Product, the Buyer provides the Operator with the necessary information in accordance with the procedure specified in clause 3.2. of this Agreement.

3.4. The Seller and the Operator are not responsible for the content and accuracy of the information provided by the Buyer when placing an Order.

3.5. The Buyer is responsible for the accuracy of the information provided when placing an Order.

3.6. Payment by the Buyer for an Order made independently on the website means the Buyer's consent to the terms of this Agreement. The day of payment of the Order is the date of conclusion of the Contract of Sale between the Seller and the Buyer.

3.7. All information materials presented on the website https://www.bionovashop.ru , are of a reference nature and cannot fully convey reliable information about certain properties and characteristics of the Product. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing an Order, he needs to consult the Operator.

4. Deadlines for the execution of the Order.

4.1. The term of execution of the Order depends on the availability of the ordered items of Goods in the Seller's warehouse and the time required to process the Order. In exceptional cases, the deadline for the execution of the Order can be agreed with the Buyer individually, depending on the characteristics and quantity of the ordered Goods. If a part of the Order is missing from the Seller's warehouse, including for reasons beyond the latter's control, the Seller has the right to cancel the specified Product from the Buyer's Order. The Seller undertakes to notify the Buyer about the change in the completeness of his Order through the Operator.

4.2. The Order is considered delivered at the time of its transfer to the Buyer. By signing in the courier's list, the Buyer confirms the execution of the Order.

4.3. If the Buyer provides false information of his contact details, the Seller is not responsible for improper execution of the Order.

4.4. In case of improper delivery of the Order due to the fault of the Seller, the repeated delivery of the Order is carried out free of charge.

5.Payment Of The Order.

5.1. Payment for the completed Order is made by transferring funds by the Buyer to the Delivery employee. Confirmation of payment for the completed Order is a receipt. Acceptance of funds.

5.2. Prices for any items of Goods listed on the website https://www.bionovashop.ru , can be changed by the Seller unilaterally without notifying the Buyer. In case of a change in the price of the ordered items of Goods, the Operator undertakes to inform the Buyer about such a change as soon as possible.

5.3. The Buyer has the right to confirm or cancel the Order. If there is no communication with the Buyer, the Order is considered canceled within 14 calendar days from the date of registration.

5.4. For all orders with delivery in Russia, the conditions are indicated on the company's website. IP Ivanova Svetlana Vladimirovna https://www.bionovashop.ru in the "Payment and delivery" section. They must be agreed with the Operator.

5.5.Funds are accepted in two ways: cash, non-cash payment

6. Delivery of the goods.

6.1 The Seller's obligation to deliver the Goods with the condition of its delivery is considered fulfilled from the moment the Buyer signs the shipping documents.

6.2. The right of ownership of the Goods and the risks of accidental damage and/or loss of the Goods pass to the Buyer from the moment of the actual transfer of the Goods and signing of shipping documents upon delivery of the Goods to the Buyer.

6.3 The cost of delivery and conditions are indicated on the company's website https://www.bionovashop.ru

7. Return Of The Order.

7.1. In accordance with clause 4 of Article 26.1 of the Law of the Russian Federation No. 2300-I "On Consumer Rights Protection", the Buyer has the right to refuse the ordered Goods at any time before the Order is executed.

7.2. The Buyer does not have the right to refuse a paid Order (or part thereof) of proper quality having individually defined properties.

7.3. In accordance with paragraph 2 of the "List of non-food products of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configuration", approved by Decree of the Government of the Russian Federation No. 55 dated 19.01.1998.

7.4. In case the Seller delivers an Order of inadequate quality, the Buyer undertakes to provide the Goods to the Seller's office as soon as possible to check the quality of the Goods.

7.5. In accordance with Article 22 of the Law of the Russian Federation No. 2300-I "On Consumer Rights Protection", the amount paid by the Buyer for the Goods of inadequate quality is subject to refund to the Buyer within 10 calendar days from the date of submission of the relevant claim. The refund is made in cash at the Seller's office, in case of paid delivery, the money for it is not refunded. If the Goods were paid through the electronic payment system, the refund is made to the Buyer's electronic account within 5 working days.

7.6 Goods of proper quality that are not subject to return in accordance with the Decree of the Government of the Russian Federation of 20.10.1998 N 1222, of 06.02.2002 N 81: Products and materials in contact with food, made of polymer materials, including for single use (tableware and tableware and kitchen utensils, containers and packaging materials for storage and transportation of food products) Non-periodic publications (books, brochures, albums, cartographic and musical editions, sheet music editions, calendars, booklets, publications reproduced on technical media) (p. 14 introduced by the Decree of the Government of the Russian Federation of 06.02.2002 N 81)Articles made of precious metals, with precious stones, of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.

7.7. The return of the Goods is made on the basis of a written request from the Buyer provided to the Seller's sales office.

7.8. The return of Goods of proper quality is carried out at the expense of the Buyer and is organized by him independently.

7.9. The Goods are returned on working days from 10-00 to 17-00 at the Seller's sales office.

7.10. When the Buyer returns the Goods of proper quality, an invoice or an act of return of the goods is drawn up, which specifies:

•    full brand name of the Seller;

•    last name, first name, patronymic and passport details of the Buyer;

•    Product Name;

•    reason for the return of the Goods;

•    date of delivery of the Goods;

•    the amount to be refunded;

•    signatures of the Seller and the Buyer.

7.11. The refund of the cost of the Goods is made no later than 10 (ten) days from the date the Buyer submits the relevant request.

7.12. In order to refund funds to a bank card, the Customer must fill out an "Application for refund of funds", which is sent by the Company to the Customer's email address upon request, and send it along with a copy of the passport to the address: 108811, Moscow, Moskovsky city, 3rd mkr-n, house 20, kV69. The refund will be made to the Customer's bank account specified in the application within 10 (Ten) working days from the date of receipt of the "Refund Application" by the Company. In order to refund funds credited to the Company's current account by mistake through payment systems, the Customer must submit a written application and attach a copy of the passport and receipts/receipts confirming the erroneous transfer. This application must be sent to the address: 108811, Moscow, Moskovsky city, 3rd mkr-n, house 20, sq.69. After receiving a written application with a copy of the passport and receipts/receipts attached, the Company makes a refund within 10 (ten) working days from the date of receipt of the 3rd application to the settlement account The customer specified in the application. In this case, the refund amount will be equal to the cost of the Order.The deadline for reviewing the Application and returning funds to the Customer begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends. If the application was received by the Company after 18.00 working day or on a holiday /weekend, the moment of receipt of the Application by the Company is the next working day.The Buyer must provide the Seller with a request for the return of the goods either in writing by 108811, g. Moscow, Moskovsky city, 3rd mkr-n, house 20, sq.69, or electronically to the email address info@bionovashop.ru . The request can be made in a free form with mandatory indication of the Buyer's contact details that match those specified when ordering the Goods, the name of the returned Goods and the reasons for the return. The Buyer has the right to ask all questions to the Seller by phone 8(985)316 49 89.8.

8. Copyright.

8.1. All text information and graphic images posted on the website https://www.bionovashop.ru , are the property of the Seller and/or its suppliers and manufacturers of the Goods.

9. Rights, duties and responsibilities.

9.1. The Seller is not responsible for the improper use of the goods by the Buyer ordered on the website or through the Operator.

9.2. The Seller has the right to transfer its rights and obligations to fulfill Orders to third parties.

9.3. The Seller has the right to record telephone conversations with the Buyer. In accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection", the Seller undertakes to: prevent attempts of unauthorized access to information and/or transfer it to persons not directly related to the execution of Orders; promptly detect and prevent such facts. Telephone conversations are recorded in order to monitor the Operator's activities and control the quality of Order execution.

9.4. The ownership of the Order, as well as the risk of its accidental death or damage, pass to the Buyer from the moment the funds are transferred to the Delivery employee.

9.5. The Buyer has the right to send all claims for improper execution of the order to the e-mail address specified on the website https://www.bionovashop.ru , in the "Contacts" section. All received information is processed as soon as possible.